Support

Need a hand with movie night? Email us and a real person will get back to you, usually within a couple of days.

Common questions

How does another parent join our family?

Open the menu on the Home screen and share your family's invite code. They sign in, choose Join your family, enter the code, and tap their name if you already added them.

Do kids need an account?

No. Kids are profiles inside your family with just a first name and a color. A parent's phone can pick and rate for them.

I didn't get the confirmation or password reset email.

Check your spam or junk folder, then ask for a new email in the app. Open the link on the same iPhone where you asked for it. Links work once and expire after an hour.

How do I skip someone's turn?

Tap Skip turn in the picking order on the Home screen. The next person in the order is up.

How do I delete my account or my family?

You can delete your account from the app's settings. If you'd like us to do it for you, email support@whichflickapp.com from the address on your account, or tell us which family you're in, and we'll delete it within 30 days. See our Privacy Policy for details.

Where does the movie information come from?

Movie details and posters come from TMDB, and where-to-watch information comes from JustWatch. This product uses the TMDB API but is not endorsed or certified by TMDB.